Special link to make up the difference
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Description
Buyer Protection
For buyer who purchase in bulk, we will sign contract with buyer through our parent company. Otherwise, we could use third-party goods verification companies to help buyers confirm the entire process of goods delivery (this is a third-party fee-based service)
If still worried about, we can provide a lettle of guarantee issue from bank.
The link below is our parent company’s site and YouTube video fog>confirm the entire process of goods deliveryr you reference.
Since this industry is indeed in a period of rapid development, some dishonest sellers have indeed appeared. We fully understand your concerns, and we will do our best to ensure the security of your transactions. Also, each product we sold will be tested before shipping, and a verification video will be shot containing clear SN codes and Hashrate values to buyer, achieve one-to-one correspondence.
Please feel free to contact us if there is anything unclear, email or WhatsApp：+8618628138351
Warranty & Repairs
Brand new product : A period of 180 days after receipt of the item purchased by the buyer.
For used miners:
Before shipping
Strict quality inspection and carefully packed.
Within warranty period
Free repair/replacement service.
After warranty period
There will be repair/replacing cost incurred.
After-sale support
Technical support and repairing service are available for the full-life of the miner.
The warranty expires if you have done the following:
– Burned parts on the Hash Board or the chips
– Water damage
– Hacks
– You have removed and/or replaced elements yourself without consultation
– Poor power supply, lightning or excessive voltage.
Repairs can always be done by the team of C&E(bitminersupplier.com). However, we have two types of repairs:
Type 1: Repairs that fall under the manufacturer’s warranty. These repairs are done without charge and by C&E(bitminersupplier.com).
Type 2: Repairs that fall outside the manufacturer’s guarantee. These repairs must be sent, insured, to C&E(bitminersupplier.com) at the cost of the buyer. After an analysis, a quote will be provided to the buyer for the repair. If the buyer agrees, the repair will be done. In most cases, a repair takes 1-7 business days; when it will take longer, you will be notified of this.
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Shipping Policy
Shipping Company | Estimated Delivery Time
(All product prices already include shipping fee)
- Fedex 3~7 days
- UPS 4~8 days
- TNT 3~8 days
- DHL 3~7 days
- Russia express-SPSR 7~14 days
Please consult us for bulk purchase and shipping time
Refund Policy
- Due to the frequent fluctuations in the price of miner products, returns will cause economic losses to both parties in the transaction. We advise you to make any payment only after careful consideration. In the case that we fail to ship out your order, we will contact you for refund. Generally, refund will be in USD with the USD amount of your order amount instead of the BTC amount, considering USD is a fixed amount, not a variable like BTC.
- All refunds must be made within 24 hours after receiving the goods. Our refunds policy is only applicable to brand new products. All transportation costs incurred by refunds will be borne by the purchaser. At the same time, the purchaser shall bear a penalty of 20% of the total amount of the goods.
- Please send us the refunds request via our support email:support@bitminersupplier.com
- A refunds will be issued within 1 working day after we receive the returned goods.
- On occasions, the submodel of products could be changed before shipping. In that case, the buyer will be informed. And if there is any price difference, we will refund the difference if the submodel is switched to a lower version; we will ask the buyer to make up the difference if the submodel is switched to a higher version. The switch of submodels will not be honored as a reason for refund.
Cancellation / Return / Exchange Policy
- Before the goods are sent out, you can cancel the order at any time by email:support@bitminersupplier.com
- For brand new products, we accept conditional return. If you have any request for return, please contact our support email.
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