• Since the value of the cryptocurrency mining machine itself is closely related to the price trend of the cryptocurrency, the price of the cryptocurrency mining machine is in a process of dynamic change. It is precisely because of this that we have made the following terms and conditions.

Returns & Refunds

  • Due to the frequent fluctuations in the price of miner products, returns will cause economic losses to both parties in the transaction. We advise you to make any payment only after careful consideration. In the case that we fail to ship out your order, we will contact you for refund.  Generally, refund will be in USD with the USD amount of your order amount instead of the BTC amount, considering USD is a fixed amount, not a variable like BTC.
  • Returns will not be accepted after the outer has been unpacking.
  • All returns must be made within 24 hours after receiving the goods(Express receipt time shall prevail). Our returns policy is only applicable to brand new products. All transportation costs incurred by returns will be borne by the purchaser. At the same time, the purchaser shall bear a penalty of 20% of the total amount of the order.
  • Please send us the refunds request via our support email:support@bitminersupplier.com
  • A refunds will be issued within 1 working day after we receive the returned goods.
  • On occasions, the submodel of products could be changed before shipping. In that case, the buyer will be informed. And if there is any price difference, we will refund the difference if the submodel is switched to a lower version; we will ask the buyer to make up the difference if the submodel is switched to a higher version. The switch of submodels will not be honored as a reason for refund.

Delayed shipping

  • Delays due to shipping service provider, weather conditions and public holidays are not qualified for refunds.
  • Delays due to manufacturers’ production capacity are not qualified for order cancellation or refund.
  • Delays due to customs reasons, wars or any other contingencies beyond the C&E BIT MINER SUPPLIER’s control are not qualified for refunds.

Your acceptance of these terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, do not purchase from this site. Your buying from the site will be deemed your acceptance of the Terms and Conditions.

Need help?

Contact us at support@bitminersupplier.com or WhatsApp:+8618628138351 for questions related to refunds and returns.